FAQ

Frequently asked questions

What are Benchmark Thermal's Operating Hours?


Sales: 7AM - 4:00 PM (PST) Shipping: 7AM - 3:30 PM (PST) Technical Support: 7AM - 3:30 PM (PST)




How do I place an order?


To purchase a Standard Drum Heater, visit our Online Store. If you would like a quote for a Custom Heater or any of our other types of heating elements, please head over to the Custom Quote page, call us at 530-477-5011 or email our Sales Team thermal@benchmarkthermal.com




What Forms Need to be Filled Out to Receive a Quote?


Please fill out the customization / order form via the menu above or email thermal@benchmarkthermal.com to receive a quote. We will need some infornation concerning your application in order for you to get the best heating solution, but don't worry, our Sales Team will walk you through every step of the way.




Do We Ship Overseas?


Yes we do! Please inquire by sending an email to thermal@benchmarkthermal.com.




How to Contact Customer Support?


Please head over to the "Contact Us" page via the menu above.




Do you Warranty your Products?


Yes. Benchmark Thermal [Seller] warrants that the products manufactured and sold as new by us will be free from any defects in parts and workmanship and shall conform in all respects to the specifications agreed between Buyer and Seller. The Warranty Period for products covered under this warranty is Twelve (12) Months from date of shipment from seller and is based on the terms and conditions listed below. THIS IS THE ONLY WARRANTY MADE BY SELLER AND IS MADE EXPRESSLY IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

Should any parts or workmanship prove defective, after written notice by Buyer to Seller and inspection by Seller, Seller will, at Seller’s sole option, repair or replace the part or parts at no cost to Buyer for the warranty period. Seller shall not be liable for loss, damages or expenses, directly or indirectly, arising from misuse or neglect of, or accidents involving the goods and to improper repair, installation, maintenance or operation of the product(s).

Buyer, after having obtained Seller’s authorization in the form of a Seller assigned RGA (Return Goods Authorization) number, will ship good(s) to Seller. Seller will repair or replace such good(s) that Seller determines are defective; provided, however, that Seller shall not be required to reimburse Buyer for any costs incurred by Buyer arising from the removal of defective parts, the installation of replacements parts or otherwise in connection with such warranty services.

The remedy provided herein as to repair or replacement of parts shall be Buyer’s sole and exclusive remedy.

This Warranty vests only with the original purchaser from Benchmark Thermal and is not transferable. Users and distribution dealers for equipment upon which Benchmark Thermal products are installed must look to the original manufacturer of that equipment for warranty service.

Benchmark Thermal shall not be responsible for any consequential damage, bodily harm or otherwise, resulting from the failure of any part of its equipment.




What is a silicone rubber flexible heater?


Our flexible heater elements are made by vulcanizing an alloy resistive wire between thin layers of fiberglass reinforced silicone rubber sheets. The end result is a thin (approx 0.060") heating element that can operate at up to 450F. With this basic building block we make all of our heaters, Drum heaters, semi-conductor (TECH1), motor heaters, enclosure heaters and more. We have the engineering and manufacturing ability to make almost any custom heater to fit your needs.




What types of heaters do you make?


All of our heaters are a silicone rubber flexible electric heater. They can be called: drum heater pail heater barrel heater bucket heater motor heater semi-conductor (TECH1) flexible heating pad enclosure heater flexible heater silicone rubber heater silicone heater flexible heater strip heater pad heater blanket heater heater wrap pipe heater twist tape heater and many, many more. Please contact us with any questions.





If you don't find the answer to your flexible heater, drum heater, or whatever heater here, Please contact us. We're ready for you.

Office & Manufacturing:

13185 Nevada City Avenue
Grass Valley, CA 95945

Phone:
(530) 477-5011
(800) 748-6189 

© 2019 by Manufacturer's Commercial Finance, LLC

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